1. About this policy
This Privacy Policy explains how FAC Assurance PAC (“FAC”, “we”, “us” or “our”) collects, uses, discloses and protects personal data through this website (facglobal.com.sg) and when you contact us. We are committed to handling personal data in accordance with Singapore’s Personal Data Protection Act 2012 (“PDPA”).
By using this website or submitting your personal data to us, you consent to the collection, use and disclosure of your personal data as described in this policy.
2. Personal data we collect
We collect personal data that you choose to provide to us, and a limited amount of technical data needed to operate this website:
- Contact form: your email address, name, company name and message.
- Other enquiries: information you provide when you email or call us, or message us on WhatsApp or WeChat.
- Technical data: your IP address, browser type, device information and the pages you visit, which are recorded in our hosting provider’s server logs to keep the website secure and running.
Please do not send us sensitive personal data (such as NRIC or passport numbers, or financial account details) through the contact form. If we need such information to provide our services, we will request it through a secure channel.
3. How we use your personal data
- To respond to your enquiries and provide information about our services.
- To assess, prepare for and carry out engagements that you request.
- To meet our legal, regulatory and professional obligations, including client due diligence and record-keeping requirements that apply to public accounting entities.
- To operate, maintain and secure this website.
We do not sell your personal data, and we will not send you marketing communications without your consent.
4. Disclosure of personal data
We may disclose your personal data to:
- service providers that process data on our behalf, such as our website hosting and form-handling provider (Netlify, Inc.) and our email service providers;
- our Kuala Lumpur office, where your enquiry relates to our services in Malaysia; and
- professional advisers, regulators, government agencies or law-enforcement authorities, where required or permitted by law.
We require our service providers to protect your personal data and to use it only for the purposes for which it was disclosed.
5. Transfers outside Singapore
Our hosting provider and some of our service providers may store or process personal data outside Singapore, for example in the United States. Where we transfer personal data overseas, we take appropriate steps to ensure that it receives a standard of protection comparable to that under the PDPA.
6. Cookies and third-party content
We do not set cookies to track you, and we do not use analytics or advertising cookies.
Some content on this website is provided by third parties. Fonts are loaded from Google Fonts, which means your browser connects to Google’s servers and shares your IP address with Google. The maps on our Contact Us page are embedded from Google Maps, and Google may set its own cookies when a map loads. This website also links to third-party platforms such as Xiaohongshu, WhatsApp and WeChat. These services are governed by their own privacy policies, and we are not responsible for their practices.
If we introduce cookies that are not strictly necessary in future, we will update this policy and, where required, ask for your consent.
7. Retention
We keep personal data only for as long as it is needed for the purposes for which it was collected, or as required by applicable laws and professional standards. When personal data is no longer needed, we delete or anonymise it.
8. Protection
We make reasonable security arrangements to protect the personal data in our possession against unauthorised access, collection, use, disclosure, copying, modification, disposal or similar risks. However, no method of transmission over the internet is completely secure.
9. Your rights
Subject to the PDPA, you may:
- request access to the personal data we hold about you, and information about how it has been used or disclosed within the past year;
- request that we correct any error or omission in your personal data; and
- withdraw your consent to our collection, use or disclosure of your personal data.
To make a request, please contact our Data Protection Officer using the details below. We will respond as soon as reasonably possible. If you withdraw your consent, we may be unable to continue providing some services to you, and we will explain the likely consequences before acting on your request.
10. Contact us
If you have any questions about this policy or how we handle your personal data, please contact our Data Protection Officer:
Data Protection Officer, FAC Assurance PAC
111 North Bridge Road, #25-01 Peninsula Plaza, Singapore 179098
Email: enquiry@facassurance.com
Tel: +65 6333 9739
11. Changes to this policy
We may update this policy from time to time. The latest version will always be published on this page, together with the date it was last updated.